1 in 10 forced to repeatedly report same problem with their social home

Two years on from the Grenfell Tower fire, Shelter is warning the government must listen to the third of families with children in social housing who feel less safe in their homes and take urgent action to prevent further tragedies.

The government is proposing a new building safety regulator, but the housing charity fears this will not go far enough to ensure the health, safety and well-being of all tenants is protected. That is why Shelter is standing with Grenfell United to call on the government to introduce a tough, new consumer regulator that protects tenants and proactively inspects social landlords.

New figures released by Shelter show that over half (56%) of social renters in England – five million people – have experienced a problem with their home in the last three years, including electrical hazards, gas leaks and faulty lifts. Among those who had a problem, one in 10 had to report it more than 10 times, suggesting tenants are still being failed by poor regulation.

Worryingly, the survey carried out by YouGov shows that over the same period more than 400,000 people encountered an issue with fire safety, which also affected their neighbours in over two-fifths of cases.

Shelter is concerned that the current regulator of social housing exists mainly to oversee finances and is not exclusively focussed on addressing the concerns of residents or tackling problem landlords head-on. In fact, almost three-quarters (72%) of social tenants in England have never heard of the current regulator.

The research also reveals a deep mistrust in the government since the Grenfell Tower fire, with half saying they have less trust in the government to keep social tenants safe in their homes. Another third says the government’s response has made no difference. This is why Shelter and Grenfell United believe that only a new consumer regulator can protect tenants and rebuild trust.

Polly Neate, chief executive of Shelter, said “Social tenants living in Grenfell Tower raised serious safety concerns before the fire, but they were ignored. Two years on, social renters are still being failed by poor regulation and people are still fighting to be heard.

“In the wake of food scandals and financial scandals, the government responded with new regulators to protect consumers, and that’s exactly what we need for social housing. It cannot be right that scores of complaints and problems that affect whole blocks of flats, like faulty lifts or gas leaks, go unheard. We need a new regulator that’s firmly on the side of tenants.

“Tinkering with the current system just isn’t good enough when people have lost trust in it to keep them safe. That’s why we stand with Grenfell United in calling on the government to establish a new consumer regulator, which inspects social landlords and listens to groups of tenants when they say something isn’t right.”

Natasha Elcock, Chair of Grenfell United, the bereaved families and survivors’ group added “People were raising the alarm about fire safety in Grenfell before the fire, but they were ignored and belittled. The current housing regulator did nothing for us, it was entirely invisible. And two years later, despite all the promises, we still hear from people across the country who are not being listened to about their homes.

“If we want to stop another Grenfell fire, we need serious change – change that will genuinely make a difference to people living in social housing. We need a new system, not a rebrand of the current one. The government introduced a new regime for the banking industry after the financial crash, it should be doing the same for the housing sector. After all, what could be more important than people’s homes.”