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Centralised plant rooms for heating and hot water systems are a traditional solution and have been so for many years. But we live in different times where economic and energy efficiency – and legislative compliance – are demanded by users, premises owners and managers in both public and private sectors.

An alternative solution that marries high efficiency and wide ranges of modulation with simplicity of installation and design is the gas fired continuous flow hot water heating unit. These can be manifolded into a hot water system capable of coping with virtually any size of site or application. This system is a process of delivering a continuous flow of hot water at a constant temperature, without the need for storage. Continuous flow will only ever utilise energy whenever heat is needed i.e., the turning on of a tap in a washroom or a kitchen. When the units are in operation and heating water – gas is used – when the user is finished, so is the energy usage. With continuous flow systems, the user can set the required temperature of hot water to suit the needs and demands of the site. So, vulnerable users, such as children, the elderly or less able, can be safeguarded from the risk of scalding. Also, where the site has a secondary recirculating system the temperatures can be set at a level to further minimise the possibility of the proliferation of Legionella bacteria.

Condensing continuous flow hot water solutions qualify for additional energy efficiency points, boosting building energy performance as they far exceed energy efficiencies called for in Part L Building Regulations (Conservation of fuel and power). The systems are also ‘A’ rated under ErP.

Current thinking on the design of systems is moving towards separating the hot water production from the heating system completely as it can give better efficiencies all round. Buildings need hot water all year round. However, better insulation in most buildings, and a greater awareness of energy efficiency, means there is a reduced need for heating input.

In large commercial buildings, centralised heating and hot water systems have traditionally adopted the thermal storage design. These systems are frequently over-sized at the design stage in relation to actual usage on the not too scientific basis of ‘just in case’. This ‘hedging of bets’ approach to system design often leads to excessive safety margins, which in turn adds to the expense of purchase, installation and running costs.

A storage type, conventional system of hot water that must be heated 24/7, 365 days a year to ensure hot water is always available is an anachronism in today’s energy and cost-conscious world. Even if no hot water is drawn off, a standard cylinder, just for example, can lose a maximum of 3Kw of heat a day as a standing loss.

All cylinders suffer from this to some extent and it equates, over a year, to 1095Kw of energy wasted. If you also look at the gas saving alone it equates to 101.8m₃ of gas used.

Decentralised hot water provision was recently installed at a luxury country club and spa in the leafy and very affluent Cheshire countryside. The site operators, having both the contractor and the consultant make calculations on usage and life cycle costings, was adamant that a stored hot water system was not in the frame for the new fit out as it would be “inefficient and expensive”. The company went on to specify 19 gas fired condensing continuous flow units over the whole site to fulfil its huge demand for 20,000 litres per hour of safe, temperature controlled hot water. The heavy-duty units feed executive soaker showers, poolside showers and all changing room ablutions.

Within this complex, the water heaters feed the showers directly so there is no need for re-circulation around the building. With no centralised boiler room having to be incorporated into the plans.

Elsewhere, one local authority in North Wales is currently in the process of replacing its stored hot water systems with manifolded continuous flow systems. The council is set to make considerable savings on running costs. When the water isn’t running the continuous flow, system is not using fuel, which is ideal for the schools’ shut down during the holidays, for example.

These claims and assertions have been borne out by independent scrutiny. Recent independent testing – by AECOM – of continuous flow hot water systems showed a clear advantage in terms of initial capital costs, as well as life cycle costs over 20 years, when compared with indirect stored and stored hot water systems.
The AECOM findings, after extensive deliberation, found that the brand’s continuous flow water heaters are 7.5% more economical than ‘traditional’ stored hot water systems.

Decentralised water heating saves energy and money, but it also offers flexibility. If, for example, a hot water store cylinder should burst or break down, the whole system is shut down – no more hot water until the problem is fixed. With a manifolded system one unit may be at fault but this doesn’t stop the whole system shutting down.

The problem of potential legionella proliferation is also better maintained in the design of a manifolded continuous flow system. In a continuous flow unit, water temperature for distribution is accurate to ±1˚C. The fact that there is no stratification as there is no storage ensures permanent even temperature and because of this there is no requirement to heat a volume of water just to ensure the elimination of legionella. Another plus is, if demand grows, additional plant can easily be added in a modular fashion at a later stage if required.

In addition, smart controls can be added to commercial condensing continuous flow systems to boost and govern the performance of the hot water system.

For more details on RINNAI products visit www.rinnaiuk.com.

Rinnai has launched new products into the commercial gas-fired boiler marketplace with an initial introduction of three condensing models.

The new boilers, German-manufactured to high specification in materials, build and components are built to last and offer high quality construction and engineering alongside top of the range energy efficiencies.

The Rinnai Infinity condensing boiler range is available for natural gas and LPG operation and comes with innovative controls maximizing energy efficiencies through class-leading weather compensation technology.

The Infinity boiler is A rated under the ErP directive, meaning customers can make an informed decision when purchasing.

The Rinnai Infinity condensing boilers come in 50kW, 75kW and 100kW versions and are both maintenance and installer friendly. The appliances are accessed from the front and require minimal space for installation, thus helping to reduce cost and time required on site. Some of the units also feature a fully removable pivoting heat exchanger and burner for easy inspection and cleaning.

New combustion control technology also imbues the units with the capability to self-calibrate so avoiding manual setting and automatically adapts to suit the gas quality.

The boilers also offer a range of ancillary options including pressurisation units, manifold pipework assemblies, mounting frames, heating system separators, boiler and water heater combination packs, ancillary control options, external temperature sensor
and advanced boiler controls.

The 50kW, 75kW and 100kW versions all have an efficiency of 93%. The CGB-50 measures 855mm x 440mm x 393mm, while the CGB-75 and CGB-100 both present at 1020mm x 565mm x 548mm.

For more details on RINNAI products visit www.rinnaiuk.com.

Rinnai is a registered provider of CPD courses, which it has developed over the past few years, earning praise from the CPD Certification Scheme for the design of the courses. The manufacturer has seen an upswing in demand for its training as specifiers and engineers alike have switched on to the energy saving benefits of the A-rated Rinnai Infinity range.

Rinnai’s qualifications as a provider of CPD courses are impressive: as the UK and European market leader in the supply of gas fired continuous flow water heaters for commercial, domestic and renewable integration, Rinnai is at the forefront of innovative and efficient systems and technology.

As Rinnai UK Managing Director Tony Gittings explains: “The UK water heating industry is facing a myriad of environmental and politically driven market forces, including the need to reduce carbon emissions within new and existing buildings. In the training modules we clarify and engage with the market to assist decision making and understanding of the different messages faced by today’s engineers, installers and designers.

“Rinnai can demonstrate how innovation can reduce the burden on fossil fuels while maximising renewable gains. We also look at the growing support for continuous flow technologies and how this can benefit the industry versus traditional gas fired storage systems and analyse water heating design and specification discussing technical issues associated with product installation.”
“Our training facility and CPD training courses ensure key market personnel at all levels can benefit from nationwide training from our highly skilled team of technical experts. Ensuring they are up to speed with changes in legislation and product developments. Rinnai can also deliver bite-size one- hour courses to suit your needs,” says Rinnai associate director Chris Goggin.

For installers, specific hands-on training can be tailored to cover all aspects of commissioning and servicing processes. The Runcorn training facility has recently been redesigned and enlarged to cope with demand and is fitted with all the latest Rinnai technology so attendees can be assured they are gaining experience on the latest energy saving appliances and systems.

These training events are aimed primarily at engineers and facilities managers. The courses don’t just look at the individual units but also explore system design and how to deal successfully with legionella. The most popular course modules are ‘Understanding ACOP L8 and hot water system design’ and ‘System design incorporating continuous flow and renewables’.

Engineer courses are held on the first and last Thursday of each month at Runcorn. More courses are in the process of being added, including one on the new Rinnai Infinity Solo, which is now awaiting CPD accreditation.

The comprehensive engineer training course line-up for 2017 includes nine modules: Rinnai product overview; Continuous flow and the future of water heating; Intermediate water heater; Continuous flow – Excellence in design; Service and fault diagnostics (Water heaters); Service and fault diagnostics (Energy saver warm air units); Understanding ACOP L8 and hot water system design; Maximising renewable gain in hot water design; and, Continuous flow as an innovative method of satisfying energy and regulatory demands.

CPD Roadshow courses are also available for M&E consultants and specifiers, design and build engineers, facilities managers and gas contractors.

For more information contact Ian Jenkins on +44 (0)1928 531 870 or email ianjenkins@rinnaiuk.com

For more details on RINNAI products visit www.rinnaiuk.com.

Rinnai, manufacturer of the market leading Infinity hot water heating units, has started a challenge that puts its product against tough opposition in the form of super league rugby team Widnes Vikings.

Rinnai, an official sponsor of the Widnes Vikings rugby league club, put its Infinity water heaters head to head with the players in a contest of Man v Machine. The result is a series of YouTube videos that, right from kick off, see the Rinnai brand putting in a sterling performance.

The challenge laid down to the Vikings was:

  • Rinnai water heaters can produce 1000+ litres from a unit weighing just 31kg. How quickly can a professional rugby player pull this weight against his peers?
  • Rinnai water heaters are accurate to 1°C of the chosen set point but how accurate are the Vikings?

After putting the team members through their paces in two gruelling playoffs, Gil Dudson, Vikings front row, headed the leader board for the club overall on both tasks – pulling 180 kgs in 10.93 seconds (most stored hot water systems are considerably heavier that Rinnai’s sprightly 31kg) and kicking the oval ball at a Rinnai unit to test accuracy – and the Rinnai units won hands down for specifiers, installers and end users alike.

Chris Goggin, Rinnai, says: “Relentless durability is a key feature of the Rinnai range of gas fired water heaters and that is the message we are aiming to get across by pairing with Widnes Vikings for this YouTube campaign. This is a brand-heavy, mass media campaign targeted at increasing market awareness, albeit in a light-hearted manner.

“The videos have been viewed on various platforms more than 21,000 times to date and impressions from the joint campaign with Widnes Viking platforms have created more than 55,000 to our Twitter profile. We are encouraging our customers to use the Rinnai/Vikings YouTube videos in their marketing, too, to raise awareness of the Rinnai brand to their clients.”

For more information on the RINNAI product range visit www.rinnaiuk.com.

Rinnai’s gym specific solution delivers a new generation of fully integrated, high efficiency & cost effective hot water heating and delivery systems

Rinnai has developed a new and innovative concept of economical and efficient hot water delivery specifically for gyms and fitness centres. The concept brings together all the components of a system in one handy, bespoke pack for any operation, large or small, local and national.

Rinnai recently supplied a growing High Street gym estate with a custom-built ‘gym pack’ that includes everything from design to delivery of a complete hot water system in one easy to install, fully specified and energy efficient ‘pack’ delivered direct to site.

The site has reported excellent results from the systems which have been installed in multiple sites over the UK, with more rolling out over the next couple of years.

Rinnai’s Chris Goggin says “Simply supplying a water heater unit (or multiple units) has become an antiquated notion that simply is not good enough. ‘System’ thinking, where we deliver to site the complete package, is what is going to give the gym chain the edge over the competition. The Rinnai system virtually guarantees endless amounts of hot water at useable temperatures, all on demand. Who wants a cold shower after a workout? And what gym chain wants to lose a client because of cold showers?”

The inaugural site was keen to have a fully reliable system with the slimmest of running costs, and, at the same time it was paramount that the showers never ran out of hot water even at the busiest of times.

The Rinnai total gym solution includes water heaters, flues, scale protection, unvented cylinders, valves, prefabrication racks, advanced BMS controls – even water sampling equipment – specified, designed and delivered by Rinnai.

“This is arguably the most efficient package on the market,” says Goggin, “and we have the figures to back this claim up.” When ErP labelling went live on 26 September 2015, Rinnai scored A-ratings on all its water heaters and achieved best in class energy and running cost figures following independent testing by a notified body.

“The heat generator on the system is Rinnai’s HD1500i which offers 95% gross efficiency which is maintained for the lifetime of the system due to the design principles and controls. Therefore, the design, combined with the system-thinking approach, promotes best-in-class energy efficiencies.”

Rinnai HDC1500i regulates water temperature to within +/- 1ºC via a ‘smart’ digital controller without any variation of temperature at the outlet even when water is drawn off elsewhere. All models have full electronic ignition, no pilot light and operate on demand only, so there is no gas consumption when the unit is idle.

The system can accommodate as many HD1500i units as necessary depending on the size of the gym/hot water need on a bespoke cascade frame, with bespoke designed common header flue – also including proven electrolytic scale prevention device.

“With our integrated system concept, we have gone far beyond simply manufacturing a product to offering a complete turnkey service from planning through installation and commissioning to on-going maintenance,” says Goggin.

“Customers and end-users can be assured that their system is–G3 compliant and performing to the guidance of ACOP L8 as well as being best in class under Part L building regulations. As well as for the gym chain, we have already developed these packages for some other household name companies and for our distribution partners, and these pioneering projects, along with the gym chain programme, have been very well received.”

For more details on RINNAI products visit www.rinnaiuk.com.

Rinnai’s sponsorship of one of the biggest names and contenders in rugby league – Widnes Vikings – is kicking off at the start of this season.

The sponsorship, by a UK leader in hot water heating units and systems, will see the Rinnai logo and brand name displayed on the back of all Widnes players’ shorts. This will be the first time both parties have taken this unconventional but innovative style of sports sponsorship.

Recently, as our pic shows, the players met with Rinnai personnel to do some filming at the Widnes Vikings home ground. Says Rinnai Associate Director, Chris Goggin: “We have been filming some of the players and our technical staff at the training ground with some of the products. These short films will make their way on to YouTube and other social media. We are absolutely delighted to take an active sponsorship with Widnes Vikings, one of the biggest names in Rugby League. We share a common belief and approach in terms of excellence, innovation and responsibility to the wider community, and together we will be putting in place a specific social responsibility programme that we absolutely believe in – it is the right thing to do, simple as that.”

Rinnai is a worldwide brand name and has taken some major global sponsorships – including the Queensland Reds, The World Club World Cup event held January this year in Tokyo, the World Ice Skating Championships and the US Nascar competition held in Daytona, Las Vegas and other major American venues.

“The Widnes Vikings are also local to our own UK headquarters so it is all an excellent fit. We look forward to working with the team and staff.”

For Widnes Vikings CEO James Rule says: “2016 has been another landmark year for us as we chase our highest ever league position in Super League history whilst leading pioneering community engagement initiatives such as the newly launched Game Changer programme.

“Our business and the success we produce on and off the field is driven by the quality of our people and it has been evident working with Rinnai that we are welcoming into the Widnes Vikings “One Club” family a committed partner staffed by quality people who buy into our vision and who want to play an integral role in moving forward with excellence”.

The sponsorship package will see the Rinnai name featured in several ’live’ televised games on Sky Sports and in TV shows such as BBC’s ‘The Super League Show’.

For more information on the RINNAI product range visit www.rinnaiuk.com.

Limescale can be a major contributor to a loss of efficiencies for water heating systems of any type, so leading continuous flow water heater manufacturer Rinnai has taken steps to maintain superior efficiencies throughout the life of the system by incorporating a proven limescale inhibitor that will significantly reduce the impact of limescale, thereby maximising efficiency over the product’s lifetime.

Rinnai has teamed up with electrolytic in line inhibitors, pioneers in limescale inhibitor technology, to maximise system efficiency on its range of A rated commercial water heaters.
This electrolytic scale inhibitor kit is for commercial hot water systems. Independently tested, it is a low-maintenance way to protect against the damaging and expensive impact of limescale on hot water systems.

Not only does it offer long lasting protection against the formation of hard limescale it also ensures bacteria has fewer places to hide as a result of cleaner surfaces, so in a secondary return DHW system the problem of Legionella is also heavily reduced. The independently tested and proven technology protects capital investment and occupier health.

The electrolytic zinc anode technology used in this solution is mentioned in the Part L Building Services Compliance Guide, whereas “external to pipe” water conditioning techniques are not.

The system’s low level zinc additions change the water chemistry to inhibit the formation of limescale by transforming calcite in such a way that they do not stick to the interior of the unit or pipework.

The system delivers value engineering as it does not decay after dosing and its effectiveness is not impacted by water storage or agitation caused by passing through a booster set.

Rinnai has recently supplied its system efficiency systems for London-based SGA Consulting, a specialist in low energy buildings, after liaising with the practice’s mechanical engineer Vivek Devan on two restaurant projects. Devan says “The Rinnai units are compact and their smaller footprint both physically and environmentally made them a good choice here. The scale inhibitor technology was also a factor.” Devan spoke with Rinnai technical experts before specifying the units and heard that Rinnai is actively promoting and selling scale inhibitor solutions following the successful results obtained from various trial sites.

The electrolytic unit may be installed in the rising main, before the water heater and booster set. Capex cost savings are probable because the rising main pipe size is often a smaller diameter than the hot and cold water distribution pipe sizes. Therefore, just one inhibitor system will treat the whole location, also offering an attractive value engineering opportunity.

The inhibitor is widely specified and installed in a range of sectors such as manufacturing, hotels, retail and supermarkets, healthcare and education as well as public authorities.

For buildings using BMS systems, a Pulse Splitter is an option that provides water flow rate or water usage data directly to the BMS from the water meter in the system.

The inclusion of the electrolytic system in Rinnai’s A-rated continuous flow water heating systems delivers peace of mind to installers and end users as performance is maintained throughout the lifetime of the appliances.

The scale protection units are available in a variety of pipe sizes – large 67,76 and 108mm; medium 28,35,42 and 54mm; and small 22mm.

For more information on the RINNAI product range visit www.rinnaiuk.com.

Limescale can be a major contributor to a loss of efficiencies for water heating systems of any type, so leading continuous flow water heater manufacturer Rinnai has taken steps to maintain superior efficiencies throughout the life of the system by incorporating a proven limescale inhibitor that will significantly reduce the impact of limescale, thereby maximising efficiency over the product’s lifetime.

Rinnai has teamed up with electrolytic in line inhibitors, pioneers in limescale inhibitor technology, to maximise system efficiency on its range of A rated commercial water heaters.

This electrolytic scale inhibitor kit is for commercial hot water systems. Independently tested, it is a low-maintenance way to protect against the damaging and expensive impact of limescale on hot water systems.

Not only does it offer long lasting protection against the formation of hard limescale it also ensures bacteria has fewer places to hide as a result of cleaner surfaces, so in a secondary return DHW system the problem of Legionella is also heavily reduced. The independently tested and proven technology protects capital investment and occupier health.

The electrolytic zinc anode technology used in this solution is mentioned in the Part L Building Services Compliance Guide, whereas “external to pipe” water conditioning techniques are not.

The system’s low level zinc additions change the water chemistry to inhibit the formation of limescale by transforming calcite in such a way that they do not stick to the interior of the unit or pipework.

The system delivers value engineering as it does not decay after dosing and its effectiveness is not impacted by water storage or agitation caused by passing through a booster set.

Rinnai has recently supplied its system efficiency systems for London-based SGA Consulting, a specialist in low energy buildings, after liaising with the practice’s mechanical engineer Vivek Devan on two restaurant projects. Devan says “The Rinnai units are compact and their smaller footprint both physically and environmentally made them a good choice here. The scale inhibitor technology was also a factor.” Devan spoke with Rinnai technical experts before specifying the units and heard that Rinnai is actively promoting and selling scale inhibitor solutions following the successful results obtained from various trial sites.

The electrolytic unit may be installed in the rising main, before the water heater and booster set. Capex cost savings are probable because the rising main pipe size is often a smaller diameter than the hot and cold water distribution pipe sizes. Therefore, just one inhibitor system will treat the whole location, also offering an attractive value engineering opportunity.

The inhibitor is widely specified and installed in a range of sectors such as manufacturing, hotels, retail and supermarkets, healthcare and education as well as public authorities.

For buildings using BMS systems, a Pulse Splitter is an option that provides water flow rate or water usage data directly to the BMS from the water meter in the system.

The inclusion of the electrolytic system in Rinnai’s A-rated continuous flow water heating systems delivers peace of mind to installers and end users as performance is maintained throughout the lifetime of the appliances.

The scale protection units are available in a variety of pipe sizes – large 67,76 and 108mm; medium 28,35,42 and 54mm; and small 22mm.

For more information on the RINNAI product range visit www.rinnaiuk.com.

A recent independent report emphatically concluded that continuous flow water heating systems have a clear advantage in terms of initial capital costs as well as life cycle costs over 20 years, when compared with traditional stored hot water systems*.

The study** shows that continuous flow water heating systems can be up to 7% more economical than equivalent ‘traditional’ stored hot water systems but that capital costs can be 41% less than indirect systems and a whopping 49% less than direct systems.

“In terms of maintenance you need to be realistic and not theoretical,” says Rinnai managing director Tony Gittings. “If a site has direct or an indirect system then it has to effectively shut down for maintenance. There’s no way around this problem. Not so with Rinnai continuous flow units as we cascade them together so that the demand for hot water can be met without closing down the whole site.”

AECOM, the world’s biggest building services consultants, was commissioned to carry out a totally independent life cycle study on continuous flow water heating systems, and to provide a comparison with conventional storage systems. Two case studies were provided on projects using continuous flow water heating systems.

AECOM then determined an equivalent storage based system for each case study and compared operational and capital costs.

For the life cycle comparison, the analysis period was 20 years, based on the expected service life. The net present value (NPV) calculation is based on a discount rate of 3.5% (The GREEN BOOK – HM Treasury), an inflation rate of 2% for servicing costs and projected retail fuel costs from DECC1.

In both case studies the continuous flow system showed a clear advantage in terms of initial capital costs, as well as life cycle costs over 20 years, with the continuous flow system consistently lower in energy use than the two storage systems.

Case study 1

This was a system for a typical, small, pre-fabricated fast food restaurant. It is assumed the system only serves the hot water demand.

The life cycle analysis includes the initial capital costs, projected annual fuel costs, and estimated annual servicing costs which are assumed to increase by 2% each year. The annual fuel cost assumes the same daily fuel consumption over the whole year.

The servicing cost is based on £130/year per boiler, and £160/year for a boiler and cylinder. The resulting net present values of the three showed that the continuous flow system is 6 – 7% lower than the two storage systems based on that 20-year analysis period.

Case study 2

This was a system for a shower block in a holiday camp, with six showers and four basin taps.

For the continuous flow option, the analysis is based on a configuration of 4 continuous flow water heaters that each have a nominal output of 48 kW, which, for this particular application, because there is a very short run of pipe work between the water heaters and the fixtures, it is possible for the water heaters to generate water at 40°C. The risk of legionella is overcome by the regular turnover of the system.

For the energy required to deal with the instantaneous hot water demand the analysis assumes that the bulk of the hot water demand would be due to the showers. Each shower would typically have a flow rate of around 9 litres per minute, which if mixed to 40ºC would equate to an instantaneous load of around 19 kW each, so even if there was only one shower running, the load on a single continuous flow water heater would equate to an efficiency of 95% based on the performance curve. As the hot water demand increases, the modular nature of this particular configuration would allow the 95% efficiency to be maintained for the bulk of the demand.

The difference in daily fuel costs between the three systems is around 7%. The usage profile for this case study is particularly suited to continuous flow systems (i.e. high but infrequent demand over the day), which is why there is an advantage in fuel consumption over the storage systems.

Systems employed in the study

* Indirect fired storage systems

This consists of separate heat source and storage cylinders, where for this study the heat source will be gas fired boilers running on 80ºC flow and 60ºC return with gross efficiency of 89%. As the hot water is stored at 60ºC in insulated cylinders there will be standing heat losses. The standby electricity is assumed to be 15W per boiler, and 60W when operating to cover fan and controls.

Direct fired storage systems

This is where the hot water storage cylinder has an integral gas burner to directly heat the water, and the key difference with indirect fired storage systems is that they are designed to operate in condensing mode and generally achieve gross efficiency up to 96%. A disadvantage of direct fired storage systems is that the standing losses are around 3 times higher than indirect storage cylinders.

Continuous flow systems

This is essentially a gas boiler that is designed to instantaneously heat mains water for supply directly to water fixtures without any storage. The key advantages with this type of hot water heating, is firstly saving in space needed for hot water cylinders and the associated standing heat losses. The challenge is that instantaneous hot water demand can vary hugely for most systems and therefore the continuous flow heating system needs to have a wide modulation range as well as maintaining efficiency over that range.

For more information on the RINNAI product range of high efficiency condensing continuous flow hot water heating units and systems visit www.rinnaiuk.com.

Rinnai, designer and manufacturer of the ErP labelled A-rated Infinity range of continuous flow gas fired water heaters (including the new Infinity Solo with storage), has been at the centre of a Twitter flurry on social media.

Installers and contractors are giving a new meaning to ‘digital’ media as their fingers glide across Smart phones to post glowing reports on their experiences with Rinnai’s units and customer service.

For example, one Twitter follower tweeted, “Rinnai products are hard to beat! Others should aim to be half as good!” while another said, on the subject of space heaters (Rinnai leads the field in energy efficient gas fired space heaters for large spaces) with this: “I wouldn’t consider any other space heater in a church or hall – also the little 309FTR (space heater) is working a treat”

According to social-media.co.uk the top five most popular social networks in the UK are Facebook, YouTube, Twitter, Instagram and Google+, in that order.

And it’s not just Twitter that is acting as a conduit for installers talking about Rinnai. LinkedIn is also playing its part. One contractor simultaneously used the platform with Twitter to post a pic of an Infinity 16i water heater installation with the comment “Awesome bit of kit!”.

Chris Goggin*, Associate Director, Rinnai UK comments: “I couldn’t get off Twitter one night because of the positive conversations and feedback. Most of the time people go on to social media to moan or complain – unless there is something great to talk about. Obviously as a group we are doing something right.

He goes on to say: “In the office we are focusing on customer satisfaction and the bedding in of the expanded sales team. This kind of feedback is heightening our service levels.

“It is good to know that installers recognise Rinnai is not only supplying the UK with the most reliable individual units on the market, it is also offering end-users the peace of mind that comes with having chosen the most efficient, cost effective and reliable hot water systems, too.”

Last word goes to one installer who tweets: “They (Rinnai) value the trade, answer the phone, quality product, don’t sell past us, or expect us to sort design flaws!”

*Chris himself is no stranger to social media. He recently used Facebook to record an interview with Alex Gerrard of Widnes Vikings. Rinnai is sponsor of the rugby league side. “An impromptu Facebook live interview with @agerrard1 and Chris Goggin about our sponsorship with @WidnesRLfacebook.com/widnesvikingsr.

For more information on the RINNAI product range please visit www.rinnaiuk.com.