Rinnai – another ‘Standard set’ – out of hours tech support during the whole of the working day

Rinnai, the UK leader in continuous flow hot water delivery systems and units, has introduced a new service which gives contractors access via telephone or internet to unlimited Technical Support and Management.

The service is available, free of charge, with immediate effect to all installers, premises owners and facilities managers which have Rinnai units or systems on site.

“We are offering customers a minimum of 12 hours per each working day – from 7.00am until 7.00pm – of dedicated Technical advice, support and information,” says Rinnai head of operations Chris Goggin.

“Our units and systems are low maintenance and high performance with the lowest or minimal mal-function rates. But we see our role as ensuring that customers – contractors, consultants, end-users – have that extra peace of mind in terms of Technical Information & Support out of ordinary working hours. Each site is unique in its requirements and installation configuration so we are here ready to help, by telephone or by internet,” he adds.

Rinnai’s range of continuous flow gas fired water heaters includes heavy duty and condensing units which are all engineered and ErP rated to produce the highest efficiencies and lowest running costs of any hot water heating unit.

For example, the Infinity HDC1600i, Rinnai’s premium condensing water heater has been tested to below 20 ppm NOx, producing the lowest emissions on the market, with 97% gross efficiencies.

There is also an established range of award winning condensing heavy duty condensing internal and external water heaters which give an energy performance of 107% net efficiency while the larger HDC1500 internal and external models have 105% net efficiency. Rinnai Infinity condensing units also exceed all the demands of Part L Building Regulations.

Rinnai units can be used as a gas booster to solar thermal or heat pump installations maximizing renewable heat gains. It is the only booster that ensures a hot shower or bath any time of the day or night. The rest of the time the gas fired unit is inactive minimizing energy usage.

For commercial buildings, Rinnai’s development and investment in integral smart controls for its appliances enable smart integration with sophisticated BMS systems allowing multi data monitoring which in turn identifies areas where energy, service and breakdown efficiencies can be improved.

Rinnai also fields a common header flue system to streamline manifolded installations of its award-winning Infinity condensing units.

And another simple but effective idea which safeguards against lime scale build up occurring in Rinnai continuous flow water heaters is a scale control system that continually monitors the appliances for lime scale deposits around the heat exchanger.

Rinnai also offer the Infinity Solo water heater, the first Rinnai product for the UK which combines the advanced technology of its wall mounted water heaters with a stainless steel storage cylinder all in one. And it boasts very low heat loss figures.