A specialist product for a specialist project

CR27, from Bradite’s extensive portfolio of high quality paints and decorative coatings, is a fast drying, universal road marking and line paint, suitable for application on asphalt, bitumen, concrete and brick, and on roads, runways, car parks and sports facilities. To achieve optimum results, the company recommends that surfaces be dry, dust free and clean of any contamination prior to application.

Based on a combined alkyd and chlorinated rubber binder system, this specialist paint is surface dry in 10 minutes with a minimum one-hour overcoat time recommended. Application can be by brush, roller, conventional air spraying or airless spraying, depending on the particular job.
CR27 dries to an eggshell sheen and comes in a choice of white or yellow, with bespoke colours also available, as demonstrated by the colours requested for this particular project. If thinning is required, Bradite recommends its TB34 thinner and stresses that equipment should be cleaned immediately after use with its TC32 thinner.
Additional features of CR27 Line Marking Paint include strong adhesion and abrasion resistance, as well as good light reflection properties which can be enhanced by the addition of glass beads. This paint is also resistant to water, oil and brine, leaves no bleeding on asphalt or bitumen roads, and can be used with a low slip additive.

Only the best for this contractor

Established 55 years ago and based in Co Armagh, F&KP Smyth specialises in restoration and decoration services for industrial, commercial, private and listed buildings, as well as specialised projects such as the Co Down road motif.

Company director, Francis Smyth, explains why Bradite’s CR27 Line Marking Paint was suitable for this particular application: “CR27 was the right product for this project because it is quick drying, comes in a full range of colours, and of course, is suitable for external application.
“All of these features were critical to this project which was not without its challenges,” Francis explains. “Not only were we working to a tight time frame, but also the church was in full use while the work was going on. In addition, given the coastal area location which is naturally prone to adverse and unpredictable weather, we needed to apply a paint designed to withstand such conditions.”
So how does F&KP Smyth rate Bradite CR27 overall? “Because it is not thick or sticky, this paint can be applied just like ordinary conventional coatings,” Francis continues. “CR27 offers an excellent colour choice, which includes the full range of BS and RAL colours, and our order was delivered within a week by Brewers’ Milton Keynes branch.
“On completion, the motif looked as though it was brand new and the contracts manager was extremely impressed with how the project turned out.”
This was not the first time F&KP Smyth has used a Bradite branded product. “As we only use paint from leading suppliers,” Francis concludes, “we have used Bradite products previously as specified by Harry Stone at Brewers. Harry has every confidence in the products, and we in turn have full confidence in the brand as well.”

/by

Game, Set, Match for Ahmarra Installations

Bespoke joinery fit-out for The All England Lawn Tennis Club (AELTC) at Wimbledon.

Ahmarra Installations have completed a joinery fit-out sub-contract for the world famous tennis club.

A series of orders were secured with the AELTC in which Ahmarra’s skilled joiners worked to tight deadlines to deliver the scheme in time for this year’s Championships, whilst ensuring the promised high quality levels of finish and design.
Ahmarra Installations undertook work in the Aorangi Pavilion, Millennium Building and the new areas underneath Courts 14 and 15, which houses the 24-hour media restaurant, a bespoke working area for some 250 photographers as well as new accommodation for the ball boys and girls. This order forms part of AELTC’s Master Plan for the Club and The Championships which includes the construction of a new retractable roof over No.1 Court.
“We are delighted to be associated with such a prestigious British institution and we hope that our efforts will evolve into a long term relationship with this landmark sporting venue” commented Richard Panrucker, Ahmarra Installation’s Director. “Our installation team worked to a very tight programme of works whilst still providing enough flexibility in the project plan to allow for any unforeseen challenges, as it was vital that that we had no negative impact on the day-to-day running of Wimbledon” said Richard.
The highly bespoke works included press, writers and radio desks, dressing room benches, player support desk, wall planter system, counter tops, roller shutter cupboards, shelf units, vanity units, changing cubicles, lecterns and internal fire doors.
For more information, call Ahmarra Installations on 02392 389 076 or visit www.ahmarrainstallations.co.uk

/by

Trend goes with the flow with its new PICV range

Trend Control Systems, the leading international manufacturer and supplier of state-of-the-art Building Energy Management Systems (BEMS), has extended its range of control system components with a new range of pressure independent control valves (PICVs). These innovative devices have been designed to fully optimise the control of thermal comfort and provide significant energy savings.
The Trend range of PICVs is perfect for use in variable flow systems in new builds for both commercial and industrial applications. Now a well-established technology, PICVs provide constant flow regulation under varying pressure conditions and a single product replaces the use of three separate components that would traditionally be required to be installed – a differential pressure regulator, a maximum flow limiter and a temperature control valve.
Ideal for system designers, installers and commissioning specialists looking for a fast, reliable, quiet and easy-to-use solution, Trend’s PICVs improve a building’s thermal comfort, whilst maximising energy savings at the pump. By controlling flows through fan coil units, air handling units and chilled beams fed from variable flow heating and cooling systems, they can adapt to variations in pump speeds, saving energy and minimising wear and tear on these expensive plant components. They also contribute to balanced flow rates and heat outputs across all areas of a building, something that can often be difficult to achieve with traditional configurations.
Trend’s PICVs make specification and installation easy thanks to the ability to pre-set the flow rate between 10-100 per cent of nominal value for the valve. In addition, they also improve system stability and controllability when the flow percentage is adjusted by not limiting the stroke of the flow, but by an independent control element within the valve.
Chris Monson, Trend’s Strategic Marketing Manager, commented, ‘Our new range of PICVs offers absolute and precise control of flow, guaranteed system performance and full optimisation of energy usage. The ability of these devices to reduce excessive flow and pressure acting against control valves also improves the performance, operation and valve lifespan. This new product range is great news for those looking for a single source supplier of control system components, which also includes our popular range of actuators.
For further information please call Trend Marketing on 01403 211888, email marketing@trendcontrols.com or visit www.honeywell.com.

/by

Stirling Lloyd’s pioneering Bridge Deck Waterproofing gains European approval

Stirling Lloyd is proud to announce that its Eliminator Bridge Deck Waterproofing system has gained European Technical Assessment (ETA) certification from the European Organisation for Technical Approvals (EOTA) through the British Board of Agrément (BBA). The ETA is based on the testing requirements as set out in European Technical Approval Guideline (ETAG) 033. Eliminator is the first UK manufactured system to achieve this level of accreditation.

The ETA certificate confirms that Eliminator has been tested and meets the very latest, high-level European requirements that are specific to the waterproofing of bridge decks. Unlike most other systems, which use more generic standards to CE mark their materials, Eliminator is CE marked to a specific standard.

Clients, specifiers and contractors in EU Members States can be confident when selecting Eliminator that it fully complies with the EU’s design, installation and performance requirements. The certificate provides assurances that the product will perform to consistently high standards, helping to bring greater quality to the construction industry.

As well as confirming the effectiveness of Stirling Lloyd’s advanced polymer technology, Eliminator’s ETA certification provides the latest Factory Production Control (FCP++), which includes audits of production processes, QA/QC testing and full traceability of raw materials through to the finished product.

Eliminator has an unparalleled 30-year global track record. The product has already provided protection of over 15,000,000m2 of bridge deck, on more than 20,000 structures in over 60 countries, in extreme climates, on both road and rail, under heavy traffic on steel and concrete.

John Volpicelli, export director at Stirling Lloyd comments: “It’s fantastic news that Stirling Lloyd has received this ETA accreditation. We operate in many countries both in and outside Europe, and this high level of testing and auditing means all our clients can be assured that Eliminator meets the EOTA standards in manufacture, specification and performance. Stirling Lloyd is proud to be constantly improving standards in engineering.”

Dr Frank Swallow, technical director at Stirling Lloyd oversees all research and development and was heavily involved in the assessment. Frank commented: “During the assessment, BBA technical officers oversaw a large number of comprehensive tests on Eliminator, testing key features and validating the test reports.

“We were confident that our product would come through the assessment with flying colours, as all our products are put through rigorous in-house testing, to ensure they always exceed industry standards. The attainment of the internationally recognised ETA certification through the BBA demonstrates Stirling Lloyd’s commitment to high quality product innovation.”

For more information please visit www.stirlinglloyd.com

/by

Hydro-Brake Optimum® Delivers Tight Fit For New Homes Flood Storage

Engineers challenged to solve a “tight-fit” surface water management challenge on a new homes development in West Yorkshire turned to Hydro-Brake Optimum® to keep flood protection measures well within safe limits.
At the Saffron Park housing development in Liversedge, the designers Paul Waite Associates Ltd needed to engineer stormwater attenuation in an extensive pipe storage area, necessary because of the topography of the site and the preference of the water authority.
To ensure that the discharge rate limits were met despite the site constraints, Hydro International’s Hydro-Brake Optimum® vortex flow control was specified to control the outflow to the drainage network.
“When we calculated the drainage discharge from the site and the available storage provision, it was going to be difficult to achieve the maximum limit of 110 l/s for 1 in 100 years flood event, plus an allowance for climate change. Using conventional flow control devices would have required more back up storage than would fit in the space available,” explains Luke McCabe of Paul Waite Associates.
“However, when we used the online Hydro-Brake Optimum® Design Tool, it showed that we could recommend a Hydro-Brake Optimum® as it required less storage and met the Environment Agency’s planning requirements easily. The Design Tool allowed us to output drawings and data and was simple to use.”
Saffron Park, in Liversedge, is located between Huddersfield and Leeds and comprises 52 two to five bedroom houses on a plot sandwiched between existing housing and two roads. The site falls nearly three metres from north to south, and surface water from roadways and drives drains via gulley traps to the temporary storage provision along the lower perimeter next to Miry Lane.
“Yorkshire Water had indicated that they preferred concrete pipe storage to cellular storage reservoirs if they were going to adopt the drainage scheme,” continued Luke McCabe. “This necessitated nearly 220 m3 of storage in three 1.2 m concrete pipes, each nearly 50 metres long.
“The pipes were buried at a depth of nearly three metres under the narrow landscaped strip at the lower perimeter; there was no room for more pipe storage if we had wanted it. The Hydro-Brake Optimum® discharges to the public storm drain.”
Since its launch in 2012, Hydro-Brake Optimum® has set new standards in design versatility with its unique ability to achieve up to 15% additional stormwater storage savings compared to conventional vortex flow controls. Independently certified by the BBA and WRc, Hydro-Brake Optimum® is the only vortex flow control whose physical geometry can be precision engineered by fine-tuning the all-important hydraulic design curve.
Hydro-Brake Optimum® is included within the latest industry-standard Micro Drainage design tool allowing engineers to precisely specify the size and hydraulic performance of flow controls to meet their design objectives. The complimentary Hydro-Brake Optimum® Design Tool at www.hydro-int.com provides online support for engineers to design flow controls and output detailed design drawings.

For more information about the Hydro-Brake Optimum® call the Hydro-Brake® Hotline on 01275 337937, email enquiries@hydro-int.com or visit the www.hydro-int.com.

/by

Village School Sets a Standard in Education Buildings

Teachers and pupils at a Northamptonshire school are excited to start the academic year in new and modern classroom facilities thanks to the arrival of a sustainable timber framed building.

Leading joinery manufacturer, Scotts of Thrapston, were approached by the 210-pupil Weldon Church of England Primary School following an enquiry for a new classroom by the headteacher Lynne Wildman who was looking to replace an old inefficient and ineffective mobile classroom building.

She explains: “We had been looking for years for a solution to the problem of an old mobile classroom that was being used for classes of our Key Stage 2 children. I discovered Scotts when I was looking through one of their fliers after it was placed on my desk.

“Scotts’ modern and efficient standalone classroom structures seemed to be the perfect answer to replace our dilapidated building. From the very first contact I made with the company they have been responsive and easy to work with coming up with a bespoke solution to meet our needs and providing a fantastic environment for our children to learn in.”

Scotts, who have been making and distributing timber products since 1920, first started creating education buildings in 2014 and like the rest of the company’s projects, Weldon Primary School’s new classroom was constructed and ready for use in a matter of weeks.

Mrs Wildman was delighted with the completed classroom, commenting: “The old building was small, cramped and had no running water. The end result is amazing, better than we could have imagined. It’s just so airy, bright and the children will love learning in there.”

An education in timber frame

Scotts offers a core range of education buildings but more often than not, provides bespoke solutions to meet its customers’ individual needs. Each of the designs, including the one at Weldon CE Primary School, are ideal learning environments as well as being environmentally friendly.

The buildings are designed with plenty of windows, allowing in lots of natural light, saving on electricity bills and allowing for plenty of ventilation when opened making it more pleasant to be indoors.

Philip Goldstone, Scotts of Thrapston’s business development manager, explains how the company perfectly combines traditional craftsmanship with the latest technology. He said: “Ultimately our education buildings are designed to make the best use of the space available and to provide optimum energy efficiency.

“We believe that the ideal learning environment begins with a building that inspires and motivates by its architectural form. To achieve their full potential, pupils need to feel comfortable in their environment and research has shown that acoustic conditions can have a profound impact on both children’s learning and staff performance. The feedback we have had from the pupils and the teachers who have used the new classroom is that they all enjoy their new environment.

“The Scotts design service takes into account all elements of the building design including light, ventilation, thermal comfort and acoustics. The right amount of light, both artificial and natural, is crucial. We advise on door and window positions based on a building’s orientation – avoiding light from south facing walls which can result in uncomfortable solar gain in summer and western aspects which can lead to unpleasant glare on winter afternoons.

“Space is also a huge consideration and a stand out feature of Scotts’ education buildings is the high ceilings that provide a feeling of spaciousness.

“The beauty of Scotts’ education buildings is that they can be completely tailored to suit the setting and are designed to precisely meet the end user’s specification. As well as the classroom the buildings include a lobby, cloakroom, washroom and store and we can also cater for any special needs requirements, accessibility issues or existing structures that need to be taken into consideration.”

Inspirational structure

As an added benefit, children are able to see the new building take shape. Pupils at Weldon CE Primary School took an interest in the construction of their new building and although there was a fence put up around the site, the structure remained visible so that the children could watch its progress. Some of the children have been so inspired they are considering careers in building and architecture when they grow up.

Offering a range of highly affordable and versatile sizes and shapes, Scotts of Thrapston can provide a multitude of products for any school looking for either a refurbishment or an extension on existing buildings. With affordable pricing and quick-build times, it really is the perfect option for any school looking for a change.

For more information visit www.scottsofthrapston.co.uk

/by

Queen Mary University Library Collecting Solar Energy

The library roof at the Queen Mary University of London (QMUL) had surpassed its natural life expectancy and been experiencing considerable water ingress, requiring urgent remedial work to prevent disruption to students.
In order to determine the most appropriate remedial solution the 2,000m2 roof area was surveyed by flat roof specialists Bauder, who proposed stripping the existing roof covering down to the structural metal deck and replacing it with a high quality and long lasting bituminous system. The client also decided to use this opportunity to make a positive and visible contribution to the university’s carbon reduction programme through the addition of energy producing solar panels. The library is the core study area for most students and is unsurprisingly one of the highest consumers of electricity out of all the campus buildings, so it seemed extremely appropriate that the PV would be situated there.
The main library roof and three connecting tank rooms were all waterproofed with Bauder’s premium bituminous system, BTRS, which is capable of withstanding permanently sited loads of up to 2000Kg/m2 and has a life expectancy in excess of 40 years. The system build-up included a highly efficient 120mm PIR FA-TE insulation for superior thermal performance, achieving the required 0.18 U-value. Tapered insulation was also used around the perimeter of one of the tank room roofs to effectively provide drainage falls without having to incorporate them into the structure.
Roof areas totalling 1,000m² were fitted with 126 monocrystalline PV modules, set at a 10 degree angle to optimise energy generation. The panels are expected to generate 32.43 MWh of energy within the first year and deliver CO2 savings of 17.155 tonnes, equal to 8,358 kg of coal burned. The PV system was installed using a unique drill-free technique that ensures the integrity of the roof is completely upheld; and the simplicity of this method also meant that roofing contractor, R T Roofing Services, could install the entire array in just two days.
One of the major challenges for this project was performing the required works on a busy campus and keeping noise levels to a minimum. To overcome this challenge the project team worked closely with the client to develop a work and delivery schedule; with many of the materials brought to site and unloaded at the weekend. Bauder also provided ear plugs for all library users to make sure that they weren’t disturbed from their work. Despite these logistical challenges, all roofing works were completed in time for the start of the new academic year and were undertaken as part of the university’s long term maintenance and regeneration programme.
Jennifer Raagas, QMUL Project Manager, stated her delight with the finished works at the university, “We are incredibly pleased with the work performed by Bauder and their approved contractors on the library roof. They have been extremely accommodating during an eventful summer period at the university, and their service has been of the absolute highest quality. Our new BauderSOLAR PV panels will not only help us generate our own solar energy but will also provide excellent research and learning opportunities for our students. With Bauder delivering a single source solution of roof renewal with PV install we have complete peace of mind over our roof’s guarantee and long-term future performance.”

/by

New Aico AudioLINK technology helps Adactus Housing with CO investigations

Adactus Housing, which owns and manages over 13,000 properties across the North West of England, has announced it will be fitting Aico Ei208 Carbon Monoxide (CO) alarms featuring new AudioLINK data retrieval technology.

A long standing Aico customer, Adactus Housing has been protecting tenants with Aico smoke and CO alarms for eight years and was keen to take advantage of the new AudioLINK technology to help them with their investigations into CO alarm activation investigations.

AudioLINK allows for invaluable real time data to be extracted via the alarm’s sounder – all you need is an AudioLINK enabled CO alarm, a tablet or smartphone and the free AudioLINK App. This data is converted into an Alarm Status Report, which is simple to review and store. The Report displays useful information about the alarm and detection levels of CO, and can be emailed or stored in a key location for future reference.

Ivan Meredith, Group Gas Compliance Manager at Adactus Housing, explains why he considers AudioLINK to be invaluable: “The added ability to provide us with historic data regarding the presence of CO is a fantastic benefit, helping us to take the right action when ensuring the safety of our tenants. Investigations into CO alarm activations can be lengthy and therefore costly. The ability to extract this data straight from the alarm will give us guidance that we can rely on. It should point us in the right direction right from the offset of every investigation.”

Aico has incorporated AudioLINK technology in to all of its CO alarms, with no additional cost, including the highly popular Ei208 Lithium battery powered CO alarms which is the model Adactus Housing will be installing. These alarms will be fitted in to all Adactus Housing properties with fossil fuel appliances on a phased approach. This approach will be a risk based assessment ultimately giving vulnerable tenants first priority. The aim is to install one CO alarm per property but, once the initial programme is completed, this may evolve to adding a second or even third alarm to properties that would benefit from the extra protection.

A wholly owned subsidiary of Ei Electronics, Aico are market leaders in residential fire and CO protection in the UK. All alarms are designed and built in Ireland specifically to meet the UK standards and regulations. 2015 sees Aico’s 25th anniversary. With more mains powered domestic smoke alarms installed in the UK’s social housing than any other manufacturer, Aico are tried, tested and trusted. Aico have a dedicated team of Regional Managers to support specifications and supply of products. Aico also offer technical support over the phone and an internal sales team to help with any enquiries.

For more information please visit www.aico.co.uk.

/by

The story of Keymer roof tiles

Since it’s conception in 1588 Keymer has supplied quintessentially English, handmade clay roof tiles to specifiers, architects and roofers across the UK. Now in its 427th year, Keymer’s heritage and traditional attitude towards roof tiles and ornaments is now under the protection of Wienerberger – the leading supplier of wall, roof and landscape innovations. Whilst Wienerberger continues in its mission to develop new and innovative ways to manufacture construction materials, Keymer’s identity, and reputation for traditional manufacturing techniques is being robustly maintained. To explain more Richard Bishop, Category Marketing Manager for Roof at Wienerberger, told us more about Keymer’s past, present, future and why Keymer is perfect for restoration projects.

Keymer’s enduring success has been the quality of its tiles, and the beauty it has afforded projects across the country and the world.”

Keymer as it stands today

“The actual process of creating a handmade tile has hardly changed in the 400 years since Keymer’s birth. For example, all the tiles are still made out of Wealdon clay, which is native to the area and is a material employed by generations of roof tile artisans. Once the clay has been extracted, and allowed to weather naturally for a year, the clay is wire cut and is supplied to the tile makers that still apply sand by hand to give the tiles their distinct colour. Different amounts of Manganese Oxide in the sand give the different tones for Red, Antique and Elizabethan tiles – a process which a maker from 400 years ago would recognise.

“Even today the clay is then manually inserted into the mould, the excess is cut away with wire – in the same way cheese is cut – and the punch is finally brought down to insert the nibs, holes and maker’s mark. These tiles can be found on a huge range of both new and old properties and buildings and are identifiable by the handprints left on the underneath of the tile from the clay being slapped into the mould. Because the process of manufacture has remained almost unchanged for the past 400 years, Keymer tiles continue to be specified for restoration projects and new builds as they bring class and individuality to any roof.”

Brand protection and innovation

“The key to Keymer’s achievements has been its ability to evolve and innovate as times change – as one can imagine, in a lifespan covering six centuries, there has been ample room to adapt and improve. For instance, following the Clean Air Act the tall brick chimneys at the site were demolished meaning the company had to alter its manufacturing process. This was altered but without compromising on the quality of the finished product.

“At its core, the Keymer philosophy has always been to create, by hand, high quality roof tiles that stand the test of time alongside bespoke finials – the final furnishing to heritage roofs. For only the fourth time in its history, Keymer moved once again in 2015 to its new home at Wienerberger’s Ewhurst factory – a site that houses two of the original four clay phoenixes that stood guard at the four corners of each of Keymer’s previous homes – where its philosophy continues.”

The restoration

“The process behind the manufacture of Keymer roof tiles affords a vital advantage for restoration projects – flexibility. If a particular project has a distinct roof that needs new tiles to replace its unique cladding, without detracting from the overall aesthetic feel of the roof, Keymer can recreate tiles that match those that need replacing. This can be achieved through its time-tested techniques including the application of varying levels of Manganese Oxide, which make available a wide range of colours, alongside the hand made nature of tiles allowing for interesting and unique shapes to also be recreated. In short, the heritage nurtured by Keymer allows designers to rest sound in the knowledge that almost any roof – regardless of age, or design – can be renovated to an extremely high standard.

The products in practice

“Keymer tiles have been specified for a whole host of projects of different scales and budgets. Bewley Homes for example, in South Warnborough, specified Keymer’s Shire Tiles to ensure it was in keeping with the local, quaint village feel. Although the properties are not as old some projects using Keymer tiles – the Shire roof tiles link the homes with the local surroundings by adding a sense of heritage and timeless class. That said, Keymer tiles have also been specified for the regeneration of particularly prestigious projects including the birthplace of Shakespeare in Stratford upon Avon and Leeds Castle in Kent. These incredibly important heritage sites specified Keymer tiles to protect their individual histories without compromising on the aesthetics of the buildings. Such is the beauty of Keymer tiles that the Aston Martin Owners Club selected Traditional Antique tiles to roof its headquarters whilst the Anglo-Catholic Church specified tiles in Antique / Elizabethan mix to roof the awe-inspiring Tewkesbury Abbey, a building that was close to destruction only 48 years before the creation of Keymer during the dissolution of the monasteries.

“These case studies prove that the specification of Keymer tiles is in no way limited to properties of a particular age, or architectural school, as they sit upon the roofs of buildings built from before 1588 to 2015. They have been involved in church regenerations, the refurbishment of ancestral homes to the aristocracy and private new build homes.

“We are really excited for the future of Keymer. We have recently launched the latest Keymer Specification Guide, which includes a wealth of design and technical information and will, I hope, inspire future generations of architects and home builders.”

/by

First Time Fix – delivering transparent, measurable results for our clients, their residents, and ourselves

,

Tristan Cooke Business Manager for Mila Window and Door Maintenance explain why introducing a new transparent measure into their operation is good for clients and their residents, and themselves.
The repairs and maintenance specialist has been working in the social sector for nearly 30 years carrying out more than 1.1 million repairs; they operate to a resident satisfaction rate of over 98% – but it is the introduction of a new measurement ‘First Time Fix’ which Tristan is especially excited about.
“The success of our repairs and maintenance business is based on offering specific technical expertise and outstanding service which is focussed entirely around care for the residents into whose homes we go. Resident satisfaction levels across our whole client base are consistently high, and they are there for everybody to see on our website; we don’t hide anything”.
“But the extension to that is that we now measure our First Time Fix percentages. What does this mean? It is the measure we use to ensure that whenever and wherever we can we only enter a resident’s property once – we want to cause them the least disturbance that we can, and we try really hard to ensure that this is what happens”.
“Where we do have to make more than one visit it is where we have to measure something specific such as a glass unit which needs replacing or where we react to an emergency call out to enable access in the first instance before repair. But generally we work with the landlord to understand the specification of the products they originally installed so that our engineers are prepared and have the right materials and tools with them to do the job right first time”.
“It might seem like an obvious thing to measure, but the right processes, procedures, and supply chains need to be in place first to enable you to do it and we have introduced this as the next step in the development of our client relationships and our business. It is another measure of our performance which is transparent and there for everyone to see on the homepage of our website”.

Driven by us

“It is designed first and foremost as a customer care measure – any resident will tell you, having repairs and maintenance carried out in their home is great, it solves a problem for them and makes the quality of their life better – but they don’t want to see you two and three times. They want the job done there and then”.
“This is the essence of what First Time Fix is, delivering an even better level of customer care – and it is driven by us. It is not something we have been asked to do or tasked to do, it is our initiative and we are keen to offer it to all our clients. By working with them to understand the products they have installed enables our technical team to source suitable parts – many of which are obsolete for windows and doors installed over 20 years ago – to complete the job first time. We ensure we have stocks in place and work with our robust supply chain to ensure that we can call off everything we need when we need it– then we start the job”.
“The response has been terrific. Residents and clients are clearly very happy with what we are doing, it makes the whole process and delivery of the service so much smoother and customer satisfaction levels are even higher”.
“First Time Fix is a great measure for any repairs and maintenance business, for ours where we deal with so many varied specifications it is especially important, and our ability to introduce it and already be recording figures in excess of 92% is a great start point”.
“But we won’t rest at that, we want to see our First Time Fix percentage as high as our resident satisfaction levels at over 98%. Then we know as a specialist repairs and maintenance contractor we are delivering not only a truly cost effective service for our clients but an outstandingly supportive service for their residents”.

For more information please visit www.milamaintenance.co.uk

/by