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Rinnai trio of low NOx, one-person lift, high-performance continuous flow hot water heating for all applications

Rinnai’s Infinity range of 11i,17i &17e ErP A-rated continuous flow gas fired water heaters are specifically designed for low NOx domestic/light commercial use and guarantee the highest efficiencies and lowest running costs at consistently accurate temperatures 24/7 compared with any other method of hot water delivery.

The Rinnai Infinity range of continuous flow – sometimes referred to as ‘multi-point’ – water heating units are being specified and installed for domestic/residential sites including: cafes, pubs, restaurants, offices, shops, hairdressers, commercial units, caravan parks and leisure facilities as installers and end users become increasingly aware of their energy saving benefits.

The increase in uptake is because Rinnai’s low NOx continuous flow heater systems are proven to be more energy efficient than storage systems and as such are becoming the experts’ preferred method of hot water provision. The word is out that the Rinnai units easily cater for projects that need high volumes of water at intermittent times of day delivered at accurate temperatures to ensure user comfort and safety. They are also easy to operate and simple to install and maintain. Plus, they are all low NOx satisfying the Eco-design regulation.

Rinnai’s Infinity 17i unit, for example, eliminates fluctuations in water temperature, so, no more cold showers or scalding hot baths – the water temperature you set is the water temperature you get. So, if somebody is happily showering at 42°C and a tap is turned on to draw a bath elsewhere in the property, the temperature does not vary, and there is no chance of either user running out of hot water.

The Rinnai Infinity 17i interior model measures 675 x 370 x 139mm and weighs in at just 18kg. The room sealed unit has a temperature range of 35°C to 60°C with direct electronic ignition. Gas consumption ranges between 4.7kW-34.9kW for Natural Gas and 4.9kW-36.8kW when using LPG. Hot water delivery flow is an impressive 16ltr max flow and 2.4 ltr/min minimum flow. Nominal operation pressure is 1-7 bar and it uses a 230V AC 50Hz 1ph power supply with an electrical consumption of 68W.

Meanwhile, where an external installation is required, the Rinnai Infinity 17e external continuous flow water heater offers greater flexibility at the design stage and delivers a viable solution where flue runs are problematic or internal space is not available. Capable of flow rates reaching 510 litres per hour at a 50°C rise, the 17e is suitable for multiple applications and can be specified for use with Natural Gas or propane.

The 17e has full frost protection and is available with a range of external ancillary items, including pipe cover box – and security cage where necessary.

The Infinity 11i interior unit differs from the 17i as it weighs 2kg less at 16kg and consumes 6.10kW – 21.60kW of Natural Gas.

Under the ACOP L8 (Legionella guidelines), continuous flow water heaters are favoured as the units are normally positioned close to the outlets, in restaurants for example, where the system turnover is frequent and store volumes are small meaning legionella risk is minimal.

All three models are available ex-stock in either natural gas or LPG.

For more details on RINNAI products visit www.rinnaiuk.com
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Rinnai with LPG is low NOx, sustainable and perfect for off-grid

Rinnai condensing hot water heater units using LPG deliver lower carbon emission figures, greater energy efficiencies and are more economic to run than other sources such as oil or electric – making them the first choice for off-grid installations and sites.

For specifiers and installers, helping an off-grid user select a low NOx energy efficient water heater is critical — and a condensing continuous flow water heater using LPG is one of the most efficient and environmentally friendly options available. By choosing a continuous flow water heater instead of a standard electric water heater, an end user can reduce energy costs by up to 50% and reduce greenhouse gas emissions by up to 61%. When compared with oil-fired systems this saving is even greater.

Tests show that a Rinnai Infinity condensing water heater emits 35.18mg/kwh NOx compared with a typical oil boiler that emits approximately 364 mg/kwh NOx. That means a Rinnai condensing water heater emits approximately 10% of the NOx that an oil boiler emits, a 90% reduction. Therefore, combining a gas boiler and a Rinnai water heater will radically reduce NOx.

On the 26th September 2018, the EU introduced new stricter parameters for NOx emissions in the gas water heater category. The new NOx level was set at 56mg/kwh. Rinnai water heaters are well in advance of the criteria demonstrating product quality and superior performance.

The new criteria for oil fired boilers or liquid fuels has been set at 120mg/kwh, highlighting that current appliances and the oil-fired market has some way to go before it can achieve a similar level to that of gas.

If we compare the production of CO₂ between gas and electricity we find that for every GJ (277.78kW) of energy used gas will produce 44.44kg compared to 103kg with electric. We can see that for the same energy used electricity will produce twice the amount of one of the major greenhouse gases.

The efficiency of this type of electrical generation is as low as 40%. So, if we now compare the use of electricity to LPG to heat hot water we find that electricity is 40% efficient in comparison to a Rinnai water heater which returns 107% nett efficiency.

Electricity is not the ‘green’ fuel that its marketing portrays it to be. It produces more CO₂ than LPG but is also less efficient, by far.

An LPG continuous flow water heater is an ‘on-demand’ system. When a hot-water tap is opened, the unit reads the demand and starts the heating process. The water flows through a heat exchanger, where it heats to the desired temperature using only as much gas as is needed. When the tap is turned off, the heater automatically shuts off.

For more details on RINNAI products visit www.rinnaiuk.com
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Never run out of hot water with Rinnai’s 11i multipoint continuous flow water heaters

Rinnai’s multipoint continuous flow ErP A-rated gas fired 11i water heater units are the perfect antidote – to more traditional storage systems. Proven to deliver high volumes of hot water at any time of the day, the high performance 11i ensures user comfort and safety with 100% accurate water temperature control.

These energy efficient, low NOx units, ideal for domestic and light commercial sites, are neat and compact, with not a tank in sight. Internally wall mounted, the multipoint Rinnai 11i model measures 675 x 370 x 134mm and weighs just 16kg with a gas consumption range between 6.10kW – 21.60kW, and an 11-metre maximum flow.

Users of the multipoint 11i water heaters can rest assured that there is no fluctuation in water temperatures, even if, for example, the tap is turned on in the kitchen at the same time as the shower is running in the bathroom, the temperature remains constant.

Whilst small, the multipoint Rinnai 11i is tough with a robust heat exchanger, in-built frost protection and user-friendly digital controls. The units are simple to install and maintain in any small or limited space.

Ideally placed to replace cumbersome and outdated stored water heaters or multipoint water heaters, these low NOx continuous flow units are proven to be more energy efficient and are the installer and users’ water heating system of choice.

For more details on the Rinnai range visit www.rinnaiuk.com
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It’s no mirage, the industry is changing fast……

Says Tony Gittings, managing director of Rinnai, a global leader in the manufacture of hot water heating units and systems. And it is the end user that is emerging as the determining force in making changes to suit today’s demands and expectations.

In the past several years we have seen some extraordinary changes in our little patch of the wide heating and plumbing arena. Gone are the established supply lines, gone too, is the dominance of the ‘traditional’ products in the supply of hot water in commercial and institutional sites.

Water is the stuff of life, simple as that. It is a very precious commodity that is the foundation of our entire quality of life. In 2013 the Energy Savings Trust completed and issued a major report titled ’At Home with Water’. The report detailed our domestic use of water. It came up with some stunning figures re: the amount of water used domestically – each person uses approx. 140 litres of water daily with the average household using almost 350 litres per day. Just think of a one litre bottle of water, then multiply it 350 times – it’s a huge amount and it is not decreasing.

One of the biggest water companies has a consumption guide on its website and it estimates that just one person will use almost 180 litres of water daily. A quick website also shows the per person consumption of hot water when they are away from home. When someone stays at a hotel or hospital, they consume 160 litres of hot water each day! Offices use a measly 22 litres in comparison!

So, there is no doubt that hot water consumption is rising and, given the rapid development of techniques building energy efficient homes which require less than 10kW heating, means that hot water provision is getting more and more driven by the end user.

At the moment, domestic hot water provision is provided via the boiler, usually a combi type, although those homes with renewables tend to use a water heating appliance as an auxiliary supplement. But the biggest development in the last few years has been the launch of installing companies which are wholly and totally based online. These typically give the consumer a quote, a date for installation and provide finance. The installer is given a date and time to do the installation – no buying of materials – the domestic heating marketing is now thinking inside the Box because of innovations like Boxt.

It really does look like the days of box-shifting are gone.

Commercial systems of hot water provision come mainly via the traditional style ‘stored’ system – or the Rinnai continuous flow method where hot water is delivered instantly, economically and efficiently in an engineering sense. But the consumer and the installer – domestic or commercial – are beginning to demand a complete service now. We have seen and even anticipated these changes.

Rinnai has made considerable financial investments in the two critical areas of any commercial enterprise – high quality of products and service excellence aimed solely at the installer and their end user. We espouse the concept of complete system efficiency in terms of hot water delivery and we practise that every single working day.

Our products are of the highest possible quality, offering long term, robust performance giving useable hot water on demand at the turn of a tap, all at an economic and energy efficient level. Coupled with that is our service – we have a dedicated salesforce dealing directly with installers, contractors, designers, consultants and facilities & estate managers.

We have very deliberately aimed the bulk of all marketing communications direct to these sectors offering instant technical support, design service, comprehensive training courses at either our own tailor-made facility or at a venue of a customer’s choice. We have also initiated five accredited CPD courses.

We believe that we are the best value-for-money units and systems of hot water delivery currently available to the UK commercial and residential market. And we have proof of that in two independent reports from AECOM which show continuous flow as being at least more economic than any other type of system or unit.

For more information on the RINNAI product range visit www.rinnaiuk.com
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Rinnai A-rated Infinity range for a low NOx infinite supply of safe hot water

Available from leading manufacturer Rinnai is claimed to be the most energy efficient, low NOx and cost-effective range of A-rated water heaters across a range of load profiles compared with any other gas fired continuous flow water heaters on the UK market.

RINNAI’S HEAVY-DUTY CONDENSING (HDC) INFINITY MODELS

The Infinity HDC1600i, tested to below 20 ppm NOx, produces the lowest emissions on the market, with 107% net thermal efficiencies. The newly developed unit with down-firing burner allows increased efficiency.

The established award-winning condensing HDC1200 internal and external models show an impressive energy performance of 107% net thermal efficiency while the larger Rinnai HDC1500 internal and external models turn in 105% net thermal efficiency.

The Rinnai Infinity Low NOx HD55i internal water heater is a room sealed, wall hung, LPG or natural gas fired continuous flow water heater. The Infinity Low NOx 55i is capable of supplying in excess of 980 litres at 50º rise per hour. Up to 25 units can be cascaded to satisfy any specification.

RINNAI SOLO

The Infinity Solo condensing, low NOx condensing water heater, is the first Rinnai product for the UK to combine the advanced technology of its wall mounted continuous flow water heaters with a stainless-steel storage cylinder in one compact unit.

RINNAI INFINITY PLUS

The Infinity Plus solution brings together multiple units of the company’s award-winning low NOx water heaters into single, easily manoeuvrable modules. All pre-assembled on ready fixed racks designed to fit through standard door frames.

RINNAI INFINITY INDUSTRY SPECIFIC BESPOKE PACK

The Rinnai Bespoke Packs have been designed to provide better on-site efficiency and is supplied to site in one complete package, ready for instant installation. The A rated, low NOx system offers proven tested 105% efficiency and is G3 and Legionella (ACOP L8) compliant.

RINNAI INFINITY DOMESTIC AND LIGHT COMMERCIAL UNITS

The 24kW multipoint Rinnai Infinity 11i and 35kW 16i with push fit flue systems join the Rinnai Infinity 17e for external mounting to create a flexible range of domestic and light commercial water heaters that boast high efficiencies and on-going savings, with ease of installation and reliability.

For more information on the RINNAI product range visit www.rinnaiuk.com

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Rinnai Solo for low NOx continuous flow on demand hot water……but with a store….

Rinnai Infinity Solo condensing and low NOx water heater is said to be the first of its kind in the UK to combine the advanced technology of low NOx wall mounted continuous flow water heaters with a stainless steel storage cylinder, all in one compact footprint.

The design parameters of this product allow specifiers, designers, installers and engineers to benefit from unique Rinnai technology in applications it was once not previously possible. For instance, the Infinity Solo features both 35kW and 54kW sized appliances, ensuring sites with a smaller gas meter can readily use this technology. The larger Infinity Solo model will also act as a high-efficiency alternative to gas fired storage appliances that exist in today’s market.

The cylinder is stainless steel and this reduces the weight compared to glass lined models, and it makes transportation, handling and installation a lot easier. As well as the difference in weight, the cylinders also have extremely low heat loss figures (as low as 1.41kW/h day), so the user pays less to maintain the heat within the tank.

Another benefit of the Infinity Solo with stainless steel cylinder is that the life expectancy of the material is far greater than that of a glass-lined equivalent as glass suffers from thermal shock causing it to crack after a period of time.

The Infinity Solo range is also renewables compatible and supplied pre-fitted with a coil, meaning that the primary energy source will always be from renewable gains and the complementary Rinnai water heater will only apply the precise amount of gas to boost the difference in temperature.

Rinnai manufactures the energy efficient Infinity range of low NOx gas fired continuous flow water heaters and space heaters. The Infinity brand carries the widest range of condensing water heaters on the market today with the most impressive efficiencies in operation, leading the field in technological innovation.

For more information on the RINNAI product range visit www.rinnaiuk.com
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Rinnai hot water flows with freedom at Maidstone fitness centre

Rinnai gas fired continuous flow hot water and heating systems have been specified for use at a leading fitness centre in Maidstone, Kent, replacing an old thermal store configuration. The site houses gyms, class studios, swimming pool, bar and café plus changing and showering facilities.

The site, one of the busiest gym and sports complex in the South East, had been served by an old stored hot water heating system housed in a plant room accessible only via a gantry.

Rinnai proposed 3 x 1500e continuous flow hot water heating units cascaded to cope with the high demands. But the most important point for the site was that the Rinnai units could be installed externally to the space starved plant room, resulting in a freeing up of space and heavily reducing additional expenditure for the additional remedial works that would have been required if the site chose to replace ‘like for like’. This would have required the hiring of cranes and demolition work.

The installation was characterised as being ‘straightforward’ and in a matter of days fully operational. The three Rinnai 1500e units deliver almost 3,000 litres of hot water per hour – that is about 40% more than the previous system and, uses around 42% less fuel – mains gas in this case. Because the Rinnai configuration modulates to demand, the site needed about 2,700 litres per hour at the three peak times during the working day – which it did with room to spare.

The Rinnai offering to the site included a proven electrolytic limescale inhibitor – this maximises system efficiency in hard water areas. Limescale is said to decrease the efficiency of a hot water heating system over a very short period if left untreated. *

Rinnai offers a uniquely-powered electrolytic scale inhibitor kit for commercial hot water systems. This is independently tested, and it is a low-maintenance way of protecting a property against the damaging and expensive impact of limescale.

It gives long lasting protection against the formation of hard limescale and ensures that bacteria have fewer places to hide because of cleaner surfaces. This means that there is protection to the capital investment. It is WRAS Approved and used and specified in all market sectors such as manufacturing, hotels, retail and supermarkets, healthcare and education as well as public authorities.

Contractors to the site Scott Combustion chose the Rinnai 1500e units for a whole variety of reasons – reliable & continuous flow of useable hot water, safe temperature water distribution at all tap and shower points, overall energy efficiency and ease of installation plus minimal ongoing maintenance costs. Hot water is vital to the wellbeing of all gym customers.

Scott Combustion is a premium commercial and industrial building services maintenance and installation company. Operating throughout the world, it is equipped with specialist divisions for gas and oil boiler servicing, general gas works, air conditioning/refrigeration and electrical installation and testing

Since its establishment in 1980, Scott Combustion has been providing expert services and has expanded to operate all over the world, having completed contracts in China, Nigeria, Georgia, Armenia, Japan, Latvia, Sierra Leone, Cameroon, Senegal, Azerbaijan, Venezuela and many other countries.

Says Darren Morse for the company, “We aims to alleviate the stresses and strains generated by building service concerns and to ensure our clients can operate their companies or organisations without additional complication.

“We offer a full range of building services – from the servicing of a gas/oil boiler, the chlorination of a water system to air conditioning and refrigeration services. We provide our clients with an exclusive service to manage every potential issue in the building operations sphere.”

On this and all sites Rinnai 1500e units have the water temperature pre-set through easy-to-use, built in digital controls, eliminating the risk of scalding and potentially eradicating the need for thermostatic mixing valves. Water can be used simultaneously at several points of delivery with no loss of heat.

The Rinnai units are designed for use directly off the mains, with no need for large, ungainly and energy inefficient storage vessels – and they deliver up to 37 litres per minute on demand.

An important feature that demonstrates efficiencies is the fact that Rinnai, manufacturer of the industry’s widest range of continuous flow gas fired water heaters, has ‘A’ rated Eco-labels on all of its units.

Eco-labelling of products offers transparency to specifiers and end users in a clear and simple guide when sourcing the most energy efficient hot water heating units. Rinnai products also meet and exceed the requirements of the Building Regulations Part L (fuel and power) and with these bespoke system arrangements they can offer G3 and ACOP L8 best practice. The possibility of Legionella breeding is minimised as Rinnai units have no storage and therefore limit the environment for bacteria production.

Energy is only used on a Rinnai unit when there is demand – simple as that. There is a big potential of annualised fuel saving costs with a HDC1500ei low NoX unit – these costs can be minimised next to any comparable type of storage water heater, such as gas direct fired storage water heater or indirect cylinder system connected to the heating boiler.

Rinnai Infinity HDC1500i Low NOx can boast the modulation 14:1, 56.6kW to 4.0kW, on both Natural gas and LPG gas and operate at a flow rate of as low as 1.5l/min. Thanks to this high modulation range, the Rinnai units ensure that the optimum amount of energy is used to heat the water, minimising waste and maximising system efficiencies.

The HDC1500e low NoX is extremely lightweight and easy to handle at just 31 kg.

By developing this holistic condensing technology initiative, Rinnai offers a simple, viable, cost effective, and energy efficient solution to consumer on-demand needs for hot water.

*The UK Carbon Trust considers that for each 1mm of limescale on the heat transfer surface there will be a 7% increase in energy input to the boiler to meet the same heat demand. (Low temperature hot water boilers – CTV051, Carbon Trust 2012).

For more information on the RINNAI product range visit www.rinnaiuk.com
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Rinnai: The 1200i continuous flow hot water heating unit – for every commercial site

RINNAI HOT WATER – INSTANT, CONTINUOUS, LIMITLESS AND SENSIBLY ECONOMIC FOR EVERY TYPE OF COMMERCIAL SITE

Now available from Rinnai UK, manufacturers of the world’s leading continuous flow gas-fired hot water heater units and systems, is the HDC 1200i continuous model for use on all high demand commercial sites. It is capable of delivering in excess of 1560 litres per hour. It guarantees unparalleled levels of efficiency and hot water delivery for the end user whilst streamlining installations and guaranteeing future regulatory compliance.

This precision engineered water heating unit can also be combined as multiple units into one single, easy to handle module incorporating cascade frames and common flue. Both the HDC 1200 internal and external models turn in a market leading energy performance of 107% net efficiency and offer superlative ranges of modulation as the systems internal analytical system can modulate the burner modulation range from 54kw to 2.4kw. The Rinnai HDC 1200i is engineered for minimal energy wastage and maximum energy performance.

It is worth remembering that Part L of the Building Regulations 2013 has set minimum thermal efficiency levels of 90% for natural and 92% for LPG, consequently outlawing non-condensing gas fired water heaters for use in new build projects.

Rinnai is the only manufacturer that can supply a complete range of internal and external ultra-high efficiency condensing continuous flow water heaters, aligned not only to comply but surpass changes on the regulatory horizon.

Rinnai units and systems are now the number one choice for large buildings and businesses with a heavy demand for constant hot water or where high peaks of demand occur at certain times. Any number of modules can be manifolded, so the water handling capacity is truly infinite and there is no risk of the ‘cascade’ of hot water ever running out.

The manifolded 1200i units can be delivered direct to site in one complete, easy to manage package and at a very competitive price. For the end user this guarantees considerable cost savings over other forms of hot water generation. The relatively compact footprint of all Rinnai units and systems means it can optimise plant room space and safeguard accessibility for maintenance and servicing.

There is huge potential for on-demand style water heaters such as the Rinnai HDC 1200i units to play their part in new build and in refurbishments projects alike, where in the latter there are still many old systems that need replacing. By replacing this older technology with new condensing appliances will help support the UK drive towards greener industry.

The Rinnai Infinity HDC 1200i water heater uses heat exchanger technology to allow the largest capacity flow rates, thereby guaranteeing all the hot water needed, when it is needed. As well as increasing capacity, the Rinnai Infinity water heater has lower greenhouse emissions because of the new reduced NoX burner technology and as there is no storage, this scores well with BREEAM.

Available in both internal and external versions, HDC 1200i gives end users 105.5% net efficiency as the condensing process delivers up to 95% thermal efficiency, translating into significant energy savings when compared to standard tankless water heaters.

With a continuous flow water heating unit, it will deliver limitless amounts of useable hot water, whatever the site – school, hospital, hotel, office blocks, leisure club etc with no fluctuations in water delivery temperature.

The only time the site uses energy to heat water is when there is a demand, in other words, it is only burning gas when a tap or shower is being run.

For more information on the RINNAI product range visit www.rinnaiuk.com
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Market survey shows Rinnai tops for quality product in continuous flow water heating

RINNAI HOT WATER – INSTANT, CONTINUOUS, LIMITLESS AND SENSIBLY ECONOMIC FOR EVERY TYPE OF COMMERCIAL SITE…

Plumbing and heating engineers have reviewed and rated Rinnai continuous flow units and systems as a leader in a recent survey into hot water heating delivery systems and products, identifying the company as having ‘superior quality’ to competitor products.

The survey showed respondents – all Gas Safe registered engineers – answered questions regarding overall satisfaction, brand awareness and product quality. Rinnai came top on product quality – and technical service, in particular.

Over 70% of those surveyed stated they were regular customers and identified ‘strongly’ that ‘quality of products’ and no ‘call backs to site’ as being the main reasons for their views.

Over 65% of respondents said that the quality of Rinnai’s product offering is ‘superior’ to the claimed market leaders with a further 85% indicating that the brand, including all elements of product range, reliability, innovation and customer service, is a genuine market leader.

Rinnai units and systems are now the number one choice for large buildings and businesses with a heavy demand for constant hot water or where high peaks of demand occur at certain times. The water handling capacity is infinite as units can be installed to ‘cascade’.

The benefits for the end user are big savings on fuel over other forms of water heating solutions, with the added advantage that there is no need to give up valuable space to install a cylinder. And there are no standing losses to account for as occur with traditional stored hot water systems.

The Rinnai system produces useable hot water on demand, at the turn of a tap or the push of a shower button. The relatively compact footprint of the units also means they can be housed in tight spaces and still be easily accessible for maintenance and servicing.

According to Rinnai’s Chris Goggin: “We believe our range represents the best value-for-money commercial hot water solution on the market today, and it can be delivered direct to site in one complete, easy to manage package. Its impressive energy performance ratings also make it a highly desirable development at a time when everybody is looking at decreasing energy bills and maximising energy efficiency.”

The condensing process delivers 95% thermal efficiency, which translates to significant energy savings when compared to standard on-demand water heaters. Rinnai’s high efficiency condensing range of continuous flow water heaters, including the HDC1500 with its 96-97% gross efficiency, covers a vast number of requirements.

Rinnai condensing continuous flow water heaters are low NoX, less than 50mg with gross efficiencies of 96-97% and recovery of 740 litres per hour at 50° Delta. All units are A rated on ErP.

For more details on RINNAI products visit www.rinnaiuk.com
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Online and in touch – the digital way ahead

Chris Goggin of Rinnai looks at the way to the future, for installers, specifiers and end-users, with an online and fully digitalised approach to trading in today’s world.

Today’s world is driven by fingertip operation on a computer, Smartphone, tablet – or even a watch. ‘Digitalisation’ has interrupted and reset the way all businesses of all sizes operate.

‘Digitalisation’ is simply the integration of digital technologies into all seconds, minutes and hours of everyday life. It dictates, virtually all communications between installers and their customers – and suppliers. If a business chooses not to embrace the opportunities of digitalisation and remains in a state of denial then it is highly likely to be left behind and fall away from competitors. The evidence is here – the rise and rise of online purchasing has already accounted for major names in retailing going into administration and ceasing to trade. Online buying is now across multiple device formats, along with the streamlining of product or service information available to consumer bases.

The world is now digital. Finding the ways of employing and utilising this new digital space is key in maintaining a competitive edge within your sector of plumbing and heating installation and contracting market.

The leading manufacturing companies are creating online contact points, information and support services that are fully digitalised and accessible on any device. Tailoring this information so that it is personalised to target customers, geographically and demographically, is a strong and advanced method of ensuring complete service offerings, in a streamlined and effective way.

And the benefits? Time and cost efficiency dramatically increases in talking to anyone involved in the supply chain. It gives a platform to engage with manufacturers at any time of day and from any site.

For specifiers and consultants who need reliable products and information, engaging with a fully digitalised manufacturer, with integrated BIM shelf and associated sales support as a core competency, will deliver this without question.

For end users, too, this accessibility leads to peace of mind. A digitalisation strategy is, at its core, aiming to ensure the customer is central to company thinking and long-term goals. Competing in the new wider, and online, industry requires the most advanced, personalised and hassle-free offering to the end user in this manner is extremely important.

Brand knowledge and trust now requires transparency and direct accountability, and so Twitter and other social media platforms, are also a key area for engagement and information flow. Social media enables interaction and mediation with emergent groups (even regular online reviews which can be both good and bad!) while enhancing and protecting a reputation.

For more information on the RINNAI visit www.rinnaiuk.com.
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