Testo UK have a brand new website! Introducing Testo.co.uk

Testo are delighted to announce an all new, innovative website for the UK – introducing www.testo.co.uk.

With customer convenience and usability at the forefront of the design process, the launch of testo.co.uk means customers will be able to find the perfect solution for their application more easily than ever. Boasting a more extensive list of products, brand new content and a host of new features it’s not something you’ll want to miss!
Here’s some more information on testo’s new site:

Bigger, better and with a range of new features

As mentioned above, the new and improved www.testo.co.uk has an even broader range of products available, plus new, in depth and interesting content for testo equipment enthusiasts. It will act as something of a ‘content-hub’, with up-to-date insights and solutions, for specific industries. This marks a new level of application specific content for testo UK users.

User-friendly for your convenience

The Testo UK website not only looks better, fresher and clearer than before, but thanks to its new ‘Responsive Web Design’ feature it’s also 100% mobile friendly, so will look great on smartphones or tablets. This means you can catch up with testo anytime, no matter where you happen to be!

During the design, testo also vastly improved their website search function. Thanks to specific filters, users can now find the product or download they’re looking for even more efficiently. This will help visitors make right choice, pin-pointing the instrument which is best suited to their requirements.

What will happen to testolimited.com?

Testo’s current site www.testolimited.com will continue to run alongside their new site, becoming the ‘Testo UK Shop’. This means customers will still be able to purchase their favourite Testo products directly online, taking advantage of any exclusive special offers or demo kit sales.

So, what are you waiting for?

Discover the brand new Testo website for yourself now at www.testo.co.uk!

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SIG Roofing announces regional winners in its competition to find Britain’s Best Cafe

With tens of thousands of public votes cast and 500 cafes entering, SIG Roofing’s hugely popular competition to find Britain’s Best Cafe is approaching its final stage with the announcement of its 14 regional winners.

The lucky proprietors and staff now head to London for a grand celebration lunch where the national winner will be announced, with the top prize of a fabulous 4-night trip to New York City and a visit to the famous Ellen’s Diner on Broadway.

The competition has been run to recognise the outstanding job local cafes do in the working lives of SIG Roofing customers and the local community and to underline the ‘local accent’ of the company’s services through its national network of 120 branches.

SIG Roofing’s Marketing Manager, Janine Brady, explains. “Roofing and building contractors are some of the most loyal and regular customers of Britain’s cafes. For many they are a daily place to meet, eat and enjoy both great food and service with a smile. Our branches offer a local service that’s very different in content – but with the same type of engagement and good humour. Running this competition to find Britain’s Best Cafe is our way of recognising and thanking the cafes for all that they do feeding their hungry customers and those in the local area!”

With the 14 regional winners announced, tension is now mounting as all the hopefuls head for the culmination of the competition in London this November. Voting, both online and in SIG Roofing branches, has outdone expectations and there has been hot competition for the top spot.

You can find out who the regional winner is in your area by visiting www.britainsbestcafe.co.uk.
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The search for Britain’s best cafe is on!

Local cafes around the UK are vying for the title of Britain’s Best Cafe, in a national competition where everyone will get the chance to vote for their favourite.

With thousands of cafes in the UK helping the nation to get to work every morning courtesy of the famous morning cuppa, Bacon Buttie or the legendary British Breakfast every vote will count.

The national competition is being organised by SIG Roofing and its 120 local branches will be supporting the cafes in their bid to win the title. When votes are counted at the end of October this year, 14 regional winners will be announced and cafe owners and their guest will be on their way to a celebratory lunch in London’s famous Chiswell Street Brewery in November.

There, SIG Roofing Managing Director Andrew Wakelin will announce the national title holder of Britain’s Best Cafe and the winning cafe proprietor, together with their guest, will be heading for a four-day trip to New York City – including a taste of New York’s finest breakfast at Ellen’s Stardust Diner on Broadway and 51st Street, just off the legendary Times Square.

SIG Roofing supplies more than 40,000 products across pitched, flat roofing and industrial roofing and cladding and the competition is a sign of commitment to its customers, along with its determination to preserve the long-term relationship that the local SIG Roofing branches have built with them over the years.

Marketing Manager Janine Brady explains how their branches, their customers and the local cafes have important links – all playing a part in each other’s day to day lives, with valuable relationships built up over many years. Britain’s Best Cafe is SIG Roofing’s way of recognising and thanking the cafes for all that they do feeding their hungry customers and those in the local area!

“Our customers are at the centre of all that we do and we believe the roofers and contractors who make up our loyal customers are the best people to judge what makes a great British Breakfast – many of them have a regular cafe which not only provides a great British Breakfast but it’s also a place they can meet and relax before a hard day’s work. For SIG Roofing the competition is a thank you to our customers, a renewal of the relationship with the local branch, and a chance for the general public to join in the fun.”

As part of the competition, customers, contractors from all trades and the general public can visit their local SIG Roofing branch to cast their vote in-branch.

Thousands of cafes throughout the UK were invited to register for the competition, with many of them having signed up for their chance to win! To find out if your local cafe has registered just visit www.britainsbestcafe.co.uk. Registered cafes will also be displaying posters, voting forms and till ‘wobblers’ – all ready to encourage their customers to cast their vote too.

SIG Roofing will also be running a number of PR stunts from the start of voting on 5th September to the close on 28th October, together with local media involvement and a full range of social media support… so be sure to watch out for more coming soon and see how you can get involved.

Complete details can be found at www.britainsbestcafe.co.uk and anyone who wants to support their cafe in the bid for the title Britain’s Best Cafe can vote in any branch of SIG Roofing or online via the dedicated website.

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CEDIA launches new interactive online survey

CEDIA EMEA has introduced a new, interactive online questionnaire designed to engage consumer and professional audiences on The Future of the Connected Home. Sitting on the CEDIA EMEA website, and available for all members to embed on their own website, this useful tool will help the industry better understand the needs and views of its target audiences, at the same time as educating them about key facts and issues in connected home technology.

“The connected home landscape is evolving and becoming more complex as it does so,” says Matt Nimmons, CEDIA EMEA’s Operations Director. “In this world, extracting knowledge about our customers and potential customers, their requirements and their behaviours, will help our industry remain relevant, develop the right business models and continue to grow as a profession. This tool will be a great ice-breaker for audiences new to our industry, helping profile their level of understanding and giving us and our members valuable information.”

He adds, “We recognize that educating consumers and specifiers also plays a critical role. This interactive questionnaire will help us share important information on the connected home with these audiences to inform the choices that they make. The interactive questionnaire is the foundation to our understanding of the market so that we can make sure CEDIA and CEDIA members are correctly targeting the right customers.”

Entitled The Future of the Connected Home, the survey allows users to share their thoughts on a range of subjects, including the scale of the connected home sector, the likely appeal of different technology sub-systems, the impact of broadband availability, potential project budgets and priorities for connected home installations. CEDIA uses industry market research from reputable sources, such as, Frost & Sullivan and YouGov to feed back to all survey participants with a range of key insights on technology trends. All those who complete the survey will be entitled to a copy of the report and the opportunity to attend a CEDIA CPD session.

The interactive questionnaire forms part of CEDIA EMEA’s substantial investment in a dedicated marketing campaign to help the organisation achieve ambitious goals for raising the profile of the industry, achieving greater alignment between specifiers, manufacturers, installers and consumers and to become the voice of the industry in 2016.

The interactive online questionnaire has been developed by CEDIA’s digital marketing and communications agency, Purestone.

To access the questionnaire, please follow cedia.co.uk/future-connected-home-quiz.

Alternatively, for more information and details on how the questionnaire can be embedded into members’ websites, email marketing@cedia.co.uk.

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First Time Fix – delivering transparent, measurable results for our clients, their residents, and ourselves

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Tristan Cooke Business Manager for Mila Window and Door Maintenance explain why introducing a new transparent measure into their operation is good for clients and their residents, and themselves.
The repairs and maintenance specialist has been working in the social sector for nearly 30 years carrying out more than 1.1 million repairs; they operate to a resident satisfaction rate of over 98% – but it is the introduction of a new measurement ‘First Time Fix’ which Tristan is especially excited about.
“The success of our repairs and maintenance business is based on offering specific technical expertise and outstanding service which is focussed entirely around care for the residents into whose homes we go. Resident satisfaction levels across our whole client base are consistently high, and they are there for everybody to see on our website; we don’t hide anything”.
“But the extension to that is that we now measure our First Time Fix percentages. What does this mean? It is the measure we use to ensure that whenever and wherever we can we only enter a resident’s property once – we want to cause them the least disturbance that we can, and we try really hard to ensure that this is what happens”.
“Where we do have to make more than one visit it is where we have to measure something specific such as a glass unit which needs replacing or where we react to an emergency call out to enable access in the first instance before repair. But generally we work with the landlord to understand the specification of the products they originally installed so that our engineers are prepared and have the right materials and tools with them to do the job right first time”.
“It might seem like an obvious thing to measure, but the right processes, procedures, and supply chains need to be in place first to enable you to do it and we have introduced this as the next step in the development of our client relationships and our business. It is another measure of our performance which is transparent and there for everyone to see on the homepage of our website”.

Driven by us

“It is designed first and foremost as a customer care measure – any resident will tell you, having repairs and maintenance carried out in their home is great, it solves a problem for them and makes the quality of their life better – but they don’t want to see you two and three times. They want the job done there and then”.
“This is the essence of what First Time Fix is, delivering an even better level of customer care – and it is driven by us. It is not something we have been asked to do or tasked to do, it is our initiative and we are keen to offer it to all our clients. By working with them to understand the products they have installed enables our technical team to source suitable parts – many of which are obsolete for windows and doors installed over 20 years ago – to complete the job first time. We ensure we have stocks in place and work with our robust supply chain to ensure that we can call off everything we need when we need it– then we start the job”.
“The response has been terrific. Residents and clients are clearly very happy with what we are doing, it makes the whole process and delivery of the service so much smoother and customer satisfaction levels are even higher”.
“First Time Fix is a great measure for any repairs and maintenance business, for ours where we deal with so many varied specifications it is especially important, and our ability to introduce it and already be recording figures in excess of 92% is a great start point”.
“But we won’t rest at that, we want to see our First Time Fix percentage as high as our resident satisfaction levels at over 98%. Then we know as a specialist repairs and maintenance contractor we are delivering not only a truly cost effective service for our clients but an outstandingly supportive service for their residents”.

For more information please visit www.milamaintenance.co.uk

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